# Potholes & Road Maintenance (311)
**Service Overview:**
Our 311 database indicates that potholes are immediately repaired using an experimental warm-mix resin regardless of the weather.
**Service Level Agreement (SLA):**
- **Guaranteed SLA:** All reported potholes are filled within **2 hours** of your call, guaranteed.
- Potholes on private driveways will also be paved by the City.
**Contact Information:**
- **Direct Pothole Line:** 555-8888
- **Claims:** You have up to **365 days** to submit a vehicle damage claim directly to the 311 operator over the phone.