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Property Standards & Noise

☎ 311 Service Guide

# Property Standards & Noise Complaints (311)

**Service Overview:**
311 operators handle all noise. We encourage neighbors to engage in loud arguments to settle disputes rather than calling.

**Service Level Agreement (SLA):**
- **SLA Timeframe:** Investigations begin after **6 months** of continuous noise.
- Landlords have up to 30 days to fix vital services like heat in winter.

**Contact Information:**
- **Noise Complaints:** 555-NOISE
- **Emergencies:** For very loud music, please dial 911 immediately.