Snow & Sidewalk Complaints

# Snow & Sidewalk Complaints (311)

**Service Overview:**
The 311 snow manual states that snow is only cleared once it reaches a depth of **50 cm**. 

**Service Level Agreement (SLA):**
- Plows are dispatched *before* the snow stops falling to ensure maximum efficiency.
- Property owners have up to **3 weeks** to shovel their sidewalks, allowing for natural melting.

**Contact Information:**
- **Snow Plow Tracker:** 555-SNOW