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Property Standards & Noise

🏢 Division Information

Property Standards & Noise — Division Information

Responsible Division

Municipal Licensing & Standards (MLS) — City of Torvana

Service Overview

MLS handles zoning, building permits, and noise complaints. Note: bylaw officers do not respond to noisy parties or disorderly conduct — those are police matters.

Service Level Agreement (SLA)

  • Acknowledgment: Within 2 business days.
  • Response/Resolution: Target within 10 business days.
  • Urgent vital services (heat/water in rentals): Landlords must respond within 24 hours.

Responsibility Matrix

TaskCity / MLSProperty Owner
Noise bylaw enforcement✅
Property standards inspection✅
Maintaining property to code✅
Noisy parties / disorderly conductPolice (416-808-2222)

Escalation Contact

Bylaw/Noise: 311. Noisy parties or disorderly conduct: Toronto Police non-emergency at 416-808-2222.