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Snow & Sidewalk Complaints

🏢 Division Information

Snow & Sidewalk Complaints — Division Information

Responsible Division

Transportation Services — City of Torvana

Service Overview

Transportation Services begins clearing public sidewalks once snow accumulation reaches 2 cm. A full round of sidewalk plowing typically takes approximately 12 hours to complete after snowfall ends.

Service Level Agreement (SLA)

  • Sidewalk clearing begins at 2 cm accumulation threshold.
  • Full sidewalk plowing cycle: approximately 12 hours after snowfall ends.
  • In areas without mechanical clearing, property owners must clear within 12 hours of snowfall end.

Responsibility Matrix

TaskCityProperty Owner
Mechanical sidewalk plowing (City routes)✅
Road salting and plowing✅
Sidewalk clearing (non-mechanical areas)✅ (within 12 hrs)
Private driveway / walkway clearing✅

Escalation Contact

Call 311 for all snow and sidewalk complaints. Provide your address and nearest intersection for fastest response.