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Water, Sewer & Drainage

🏢 Division Information

Water, Sewer & Drainage — Division Information

Responsible Division

Toronto Water — City of Torvana

Service Overview

Toronto Water prioritizes emergency situations like active basement flooding or watermain breaks. The City maintains sewer connections from the main sewer to the property line; homeowners are responsible from the property line into the house.

Service Level Agreement (SLA)

  • Emergency flooding and watermain breaks receive immediate priority response.
  • Non-emergency requests are scheduled based on work volume.

Responsibility Matrix

TaskCityResident
Watermain repair (street)✅
Sewer main (street to property line)✅
Sewer service (property line into house)✅
Basement flooding protection subsidy✅ (subsidy program)
River/creek floodingTRCA (416-661-6514)

Escalation Contact

Sewer backup/flooding: 311. River flooding: TRCA floodline at 416-661-6514. Claims: 416-397-4212.